Technology Support Technician. Reports To: Administrator of Information Technology. General Description. Under the direction of the Administrator of Information Technology, install, maintain, and repair technology equipment used in the Livonia Public Schools. DISTRICT OVERVIEW:Livonia Public Schools employs approximately 1,900 staff members, serving approximately 13,300 students pre-K post secondary. There are 15 elementary schools, 3 middle schools, 3 high schools, 1 career technical center, 1 early childhood center, and 1 vocational and transition center in the school district. The annual budget for Livonia Public Schools is $175 million, with a state funding of $9,608 per pupil. BENEFITS OF WORKING WITH LIVONIA PUBLIC SCHOOLS:Newly hired public school employees are eligible for a traditional pension and tax-deferred retirement savings accounts with an employer matching contribution. The pension component guarantees you monthly retirement benefit payments over your lifetime once you meet age and service requirements. Additionally, as a new public-school employee, you will be automatically enrolled in a Personal Healthcare Fund (PHF), which is a portable, tax-deferred investment account that can be used to pay for healthcare expenses in retirement. Livonia Public Schools will contribute a dollar-for-dollar match on the first 2% you contribute. As an employee of Livonia Public Schools, you will be a part of a team working together in a positive work climate and a culture of mutual respect to support the successful education of children. Beyond the satisfaction of knowing you\re helping thousands of students grow and learn, you will also have the satisfaction of knowing you are a team member with Livonia Public Schools, which means you will have the following perks of employment available to you: Medical insurance, including prescription drug coverage:The district\s contribution is the maximum allowed by Michigan law. Family coverage eligibility for employees working 30 hours or more per week. Single coverage eligibility for employees working 20 hours but less than 30 per week. Optional cash in lieu of medical insurance for those who qualify. Dental, vision, and life insurance:The district pays 100% of the premium for all employees who have family coverage at 30 hours/week and single coverage at 20 hours/week. Long-term disability coverage:The district pays 100% of the premium for employees working 20 hours or more per week. Employee Assistance Program for employees and their eligible family members. Completely confidential, short-term counseling service that utilizes a practical approach toward problem resolution and is available 7 days a week, with no cost to the employee. Paid holidays; earned vacation, sick, and bereavement days. Longevity pay. Paid act of God days, such as snow days. Opportunity for career advancement. Additionally, the children of employees living outside the district\s attendance boundaries are eligible to attend Livonia Public Schools via schools of choice. Specific details involved in the position will be discussed with the administrator during the interview and at the time of hiring for the position. Responsibilities. Provide hardware support for technology, including but not limited to computers and network-related components, audio-video component systems, IP phone systems, mobile devices, and other technology products. Provide software support on network devices and workstations, including installation, imaging, and upgrading/patching. Work with the district, OEM, and third-party support personnel to perform problem diagnosis and resolve hardware and software incompatibility issues. Where possible, provide in-school maintenance of technology equipment for educational and administrative use to ensure minimum possible disruption. This includes replacing computers needing repair and, when needed, coordinating with the vendor to repair and return to Livonia Public Schools. Assist in the maintenance of hardware and software inventories. Assist in the distribution and collection of technology equipment. Assist the Network Administrator in supporting and troubleshooting district-wide networks, including switches, routers, and communications circuits. Responsible for transporting or coordinating the transfer of technologies (computers, printers, servers, etc.) throughout the district as necessary. Instruct and assist teachers and administrators in the proper use and operation of technology and preventative maintenance measures. Recommend repair options for technology when necessary. Maintain good public relations with building staff through prompt service, personal tact, and courtesy. Perform other related work as assigned. Qualifications. Two years of relevant technical support work experience. Associate\s degree or equivalent in a technology-related field is desirable. Basic knowledge of data, voice, and media interoperability as demonstrated by work history.Networking skills, including a basic understanding of Ethernet and how network components interrelate. Comprehensive working knowledge of computer hardware and operating system software, including Windows 10, Windows 11, Google Chrome, Android, and iOS operating systems. Physically able to lift and transport a minimum of 50 pounds. Good verbal and written communication skills. Strong interpersonal skills. Ability to meet deadlines, determine priorities, and handle multiple tasks simultaneously. High motivation, self-discipline, patience, and ability to work as a team member. K-12/ Higher Ed experience preferred. Valid Michigan driver\s license. Conditions of Employment. Regular working hours are 8 hours per day, 40 hours per week, 12 months per year. All maintenance personnel are subject to be on call 24 hours a day, seven days a week, and must work the required hours. An outstanding attendance record is a must. Dependable transportation is required for travel to school buildings. Mileage for business-related travel is reimbursed. Livonia Public Schools is a smoke-free workplace. Specific details involved in the position will be discussed with the administrator during the interview and at the time of hiring. A completed criminal background check and pre-employment physical are required prior to appointment. Because of the nature of the work, a spirit of cooperation with all others is essential. Salary and benefits will be in accordance with the Agreement between Livonia Public Schools and AFSCME Local 118, Council 25. Physical Requirements. Frequent standing, walking, bending, twisting, kneeling, and reaching. Ability to sit for long periods while performing computer-based work or imaging devices. Must be able to lift, carry, and move up to 50 pounds (computers, monitors, printers, projectors, servers, network equipment). Regular use of hand tools and small electronic components requiring fine motor control. Frequent movement throughout schools, including classrooms, offices, data closets, and occasionally rooftops or crawl spaces. Occasional climbing of ladders or use of lifts to install or adjust ceiling-mounted devices. Driving between district buildings as assigned. Occasional outdoor work when maintaining or routing network cabling between buildings. Cognitive Requirements. Attention to Detail Precise connection of cabling, configuration of devices, and accurate documentation of work orders, serial numbers, and network settings. Memory and Routine Recall Remembering standard procedures, network layouts, device naming conventions, and prior fixes for recurring issues. Problem-Solving and Adaptability Diagnosing complex technical problems across hardware and software platforms; adapting to evolving technology standards and new deployments. Time Management Prioritizing multiple support requests and completing tasks efficiently within limited classroom downtime. Communication and Interpersonal Skills Listening carefully to staff to identify issues, explaining solutions in clear language, and maintaining professionalism with students and adults. Safety and Compliance Awareness Following district policies for electrical safety, cybersecurity, and data privacy; recognizing hazards such as unsecured cables or trip risks. Basic Literacy and Numeracy Reading and interpreting manuals, diagrams, and digital work tickets; using numerical reasoning when configuring IP addresses or calculating quantities. Role-Specific Notes. Technology Support Technicians are assigned to specific schools or groups of buildings. Daily tasks are based on submitted work orders and vary from routine troubleshooting to major equipment installations or relocations. During summer and breaks, technicians may assist with large-scale deployments, infrastructure upgrades, and room reconfigurations across the district. APPLICATIONS: All applicants, including current LPS employees, must complete and submit an application through Applitrack which can be accessed through the Livonia Public Schools webpage. All applicants must also upload a cover letter, professional resume, copies of educational documents (transcripts/certificates), and three current letters of recommendation to their online application. APPLICATION DEADLINE: April 21, 2026, at 4:00 p.m. (or until filled)It is the policy of the Board of Education that Livonia Public Schools School District will not discriminate against any person on the basis of sex, race, color, national origin, religion, height, weight, marital status, handicap, disability, sexual orientation, sexual identity, or transgender status. The following person has been designated to handle inquiries and grievances for: race, color, religion, sex, national origin, age, height, weight, and marital status - Director of Human Resources, 15125 Farmington Road, Livonia, MI 48154 at (734) 744-2566. The following person has been designated to handle inquiries and grievances for: handicap or disability - Director of Student Services, 15125 Farmington Road, Livonia, MI 48154 at (734) 744-2524.

search terms: Support Technician+Technology