Service Supervisor
New Hudson, MI
Updated: April 27
We are looking for a talented Service Supervisor to join our team specializing in Service for our Operations Unit in New Hudson, MI.
Job Summary:
Supervises employees who install, service, and repair equipment and machinery.
In this role, you will make an impact in the following ways:
- Supervise and coordinateService Technicians and Team Leaders to ensure efficient work schedules.
- Communicate repair plansclearly to Technicians, aligning them with customer quotes.
- Monitor productivity and qualityof repairs, providing coaching and feedback for continuous improvement.
- Support Technicianswith first-level assistance and escalate technical issues when necessary.
- Manage service logisticsto ensure safety, quality, and efficiency in operations.
- Review and develop quotesfor accuracy, keeping customers informed of repair status and changes.
- Participate in continuous improvementby refining processes to meet evolving customer and organizational goals.
- Maintain customer satisfactionby addressing repair issues promptly and resolving warranty concerns effectively
To be successful in this role you will need the following:
- Financial acumen: Interpreting and applying understanding of key financial indicators to make better business decisions.
- Communicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Customer focus: Building strong customer relationships and delivering customer-centric solutions.
- Directs work: Providing direction, delegating, and removing obstacles to get work done.
- Ensures accountability: Holding self and others accountable to meet commitments.
- Manages conflict: Handling conflict situations effectively, with a minimum of noise.
- Diagnostics Application: Translating customer complaints to develop troubleshooting plans and using specialized tools to ensure successful repairs.
- Electronic Service Tool Application: Utilizing appropriate electronic tools to diagnose and troubleshoot issues, and interpreting results to determine next steps.
Education, Licenses, Certifications:
College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
Intermediate level of relevant work experience in a technical field, including team leadership experience, required.
- This supervisor role will cover field service engine / field service power gen
- Looking for 1-2 year experience in supervisor role
Compensation and Benefits
Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.
Supervises employees who install, service, and repair equipment and machinery. In this role, you will make an impact in the following ways: Supervise and coordinate Service Technicians and Team Leaders to ensure efficient work schedules. Communicate repair plans clearly to Technicians, aligning them with customer quotes. Monitor productivity and quality of repairs, providing coaching and feedback for continuous improvement. Support Technicians with first-level assistance and escalate technical issues when necessary. Manage service logistics to ensure safety, quality, and efficiency in operations. Review and develop quotes for accuracy, keeping customers informed of repair status and changes. Participate in continuous improvement by refining processes to meet evolving customer and organizational goals. Maintain customer satisfaction by addressing repair issues promptly and resolving warranty concerns effectively To be successful in this role you will need the following: Financial acumen: Interpreting and applying understanding of key financial indicators to make better business decisions. Communicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer focus: Building strong customer relationships and delivering customer-centric solutions. Directs work: Providing direction, delegating, and removing obstacles to get work done. Ensures accountability: Holding self and others accountable to meet commitments. Manages conflict: Handling conflict situations effectively, with a minimum of noise. Diagnostics Application: Translating customer complaints to develop troubleshooting plans and using specialized tools to ensure successful repairs. Electronic Service Tool Application: Utilizing appropriate electronic tools to diagnose and troubleshoot issues, and interpreting results to determine next steps. Education, Licenses, Certifications: College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required. This position may require licensing for compliance with export controls or sanctions regulations. Experience: Intermediate level of relevant work experience in a technical field, including team leadership experience, required. This supervisor role will cover field service engine / field service power gen Looking for 1-2 year experience in supervisor role. Compensation and Benefits Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.
search terms: Supervisor+Continuous Improvement
Expired
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Supervisor Job Openings: Earn $15-$45/Hr. Immediate Hire
New Hudson
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