Positions Location: Lansing, MI
General Purpose of Job:
Responsible for the efficient and effective processing of patients through the clerical and clinical areas of the practice/clinic. Under the general direction of the physician or advanced practice provider, provides high quality, compassionate patient care.
Essential Duties:
This job description is intended to cover the minimum essential duties assigned on a regular basis. Caregivers may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.
- Prepares patient for examination. Obtains vital signs and chief complaint. Appropriately documents information obtained.
- Performs laboratory and diagnostic testing.
- Answers, screens and triages telephone calls. Takes accurate messages and distributes to the appropriate personnel within the guidelines of the practice.
- Schedules tests and referral appointments for patients.
- Administers oral and injectable medication. Phones prescriptions to pharmacies.
- Engages and helps promote patient/family teaching as appropriate; and provides an educational environment for patients and patient families.
- Works gaps in care registries to help improve the quality of care.
- Maintains all logs and required checks (i.e., refrigerator temps, medications, oxygen, etc.)
- Maintains practice standards by participating in in-services, committees, etc. May assist in developing and implementing quality control and practice policies.
- Inventories, orders and restocks areas as necessary.
- Maintains and cleans equipment and environmental safety as required.
- Ability to provide clerical services and clinical services as required to maintain an effective practice flow. Cross trained to work both clerically and clinically.
| General Requirements | - Demonstrates knowledge and maintains and respects patient right to privacy by following the HIPAA Privacy and Security policies and procedures. - Adheres to ICARE values and standards of behavior (Innovation, Compassion, Accountability, Respect, Excellence). - Role model behaviors that value the diversity of our associates, patients and customers and supports creating an environment that is inclusive, welcoming and respectful. - Communicates with patients, families and customers using AIDET (Acknowledge, Introduce, Duration, Explanation, Thank). - Works in a safe manner and promptly reports any hazards identified in the work environment or related to assigned responsibilities. |
| Work Experience | - Specialty clinics may require six months specialty experience - Relevant clinical experience within the past 5 years; if no clinical experience, completion of medical assistant program in past two years. - Previous work experience in medical office setting. Preferred - MA Certification. Preferred. - Experience with an EMR. Preferred. |
| Education | - High school diploma or GED - Completion of an accredited medical assistant program, including an externship OR a minimum of 5 years of Sparrow medical assistant experience in a clinical capacity |
| Specialized Knowledge and Skills | - Ability to provide care for patients, which is age specific to their physical and safety needs, psychosocial concerns and educational level. - Necessary visual and auditory acuity required to monitor patient's condition and operate department equipment - Demonstrates a positive team attitude and has interpersonal skills to effectively and appropriately communicate with clients, their families, providers and co-workers. - Ability to work in an EMR environment |
University of Michigan Health - Sparrow is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
| Shift | Days |
| Degree Type / Education Level | High School / GED |
| Status | Full-time |
| Facility | Match Any |
| Experience Level | New Grad |