Henry Ford Health is seeking a highly organized and customer-focused Central Schedule Coordinator to join our team in Detroit. This position plays a critical role in coordinating patient access and provider scheduling across multiple practice locations and clinical resources. The ideal candidate thrives in a fast-paced environment, demonstrates strong multitasking abilities, and can work both independently and collaboratively while maintaining exceptional customer service.

Under general supervision, the Central Schedule Coordinator functions as an “air traffic controller” for clinical scheduling operations, coordinating physician, advanced practice provider, procedural, equipment, and other clinical resource schedules to ensure timely patient access and operational efficiency.

Serves as a centralized scheduling resource across all practice locations within the specialty to support standardized scheduling practices, protocols, and procedures. Proactively manages and monitors provider and clinical resource availability to align with patient demand while ensuring accurate and consistent master schedules.

Acts as a liaison for referring providers, patients, and clinical teams to facilitate seamless scheduling coordination and communication.

• Coordinates and maintains provider, procedural, equipment, and clinical resource schedules across multiple sites.
• Facilitates patient scheduling while ensuring timely access to care and efficient utilization of clinical resources.
• Tracks physician and advanced practice provider clinic time, schedule changes, time away requests, and schedule closures.
• Maintains accurate master scheduling templates and ensures consistency across all locations.
• Works closely with providers, leadership, clinical staff, and referring offices regarding scheduling needs and adjustments.
• Identifies scheduling conflicts and independently resolves issues in a timely manner.
• Prepares and maintains scheduling, utilization, and tracking reports as requested.
• Provides excellent customer service while handling high call volumes and multiple priorities simultaneously.
• Communicates scheduling concerns, barriers, or operational needs proactively and professionally.
• Supports standardized scheduling workflows, policies, and procedures across the specialty.

Under general supervision, the Central Schedule Coordinator functions as an “air traffic controller” for clinical scheduling operations, coordinating physician, advanced practice provider, procedural, equipment, and other clinical resource schedules to ensure timely patient access and operational efficiency. Serves as a centralized scheduling resource across all practice locations within the specialty to support standardized scheduling practices, protocols, and procedures. Proactively manages and monitors provider and clinical resource availability to align with patient demand while ensuring accurate and consistent master schedules. Acts as a liaison for referring providers, patients, and clinical teams to facilitate seamless scheduling coordination and communication. PRINCIPAL DUTIES AND RESPONSIBILITIES:Coordinates and maintains provider, procedural, equipment, and clinical resource schedules across multiple sites. Facilitates patient scheduling while ensuring timely access to care and efficient utilization of clinical resources. Tracks physician and advanced practice provider clinic time, schedule changes, time away requests, and schedule closures. Maintains accurate master scheduling templates and ensures consistency across all locations. Works closely with providers, leadership, clinical staff, and referring offices regarding scheduling needs and adjustments. Identifies scheduling conflicts and independently resolves issues in a timely manner. Prepares and maintains scheduling, utilization, and tracking reports as requested. Provides excellent customer service while handling high call volumes and multiple priorities simultaneously. Communicates scheduling concerns, barriers, or operational needs proactively and professionally. Supports standardized scheduling workflows, policies, and procedures across the specialty. EDUCATION/ EXPERIENCE REQUIRED:High School diploma or G.E.D. equivalent required. Associate degree preferred. Minimum one (1) to two (2) years of experience in a business office or healthcare setting required. Previous scheduling experience required; procedural scheduling experience strongly preferred. Experience with appointment scheduling, schedule maintenance, and coordination of multiple resources preferred. Strong analytical, organizational, and multitasking skills required. Ability to work effectively in a fast-paced environment and under pressure. Excellent interpersonal, communication, and customer service skills required. Ability to work autonomously and escalate concerns appropriately when needed. Familiarity with computer applications in a PC and healthcare systems environment preferred. Additional Information Organization: Henry Ford Hospital - Detroit Main Campus Department: Cardiac Catherization Shift: Day Job Union Code: Not Applicable

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