Senior Claims Adjuster Position Overview

We are seeking an experienced Senior Claims Adjuster to manage complex, high-exposure liability and automobile claims from inception through resolution. This role is responsible for conducting investigations, evaluating coverage and liability, managing litigation, negotiating settlements, and maintaining strong relationships with members, legal counsel, and internal stakeholders.

The ideal candidate is detail-oriented, highly organized, an effective negotiator, and experienced in handling complex commercial liability claims in a professional and collaborative environment.

Key Responsibilities for Sr. Claims Adjuster

• Investigate and manage complex liability and automobile claims from initial report through closure
• Evaluate coverage, liability exposure, damages, and settlement value
• Conduct detailed claim investigations and document findings accurately
• Establish and manage claim reserves in accordance with company procedures
• Coordinate and oversee litigation activities with defense counsel
• Review legal strategies, budgets, pleadings, deposition summaries, and case evaluations
• Attend mediations, settlement conferences, and trials as needed
• Negotiate settlements within delegated authority
• Maintain timely and accurate electronic claim documentation
• Communicate effectively with clients, attorneys, vendors, and internal departments
• Provide reports and recommendations regarding claim and litigation activity
• Ensure compliance with claims handling procedures and litigation management protocols
• Collaborate with leadership on process improvements and claims strategies

Qualifications Education & Certifications

• Bachelor’s degree preferred
• Professional designations such as ARM, CPCU, or AIC are a plus
• Adjuster’s license preferred
• Equivalent combination of education and experience will be considered

Experience

• Minimum of 5 years of progressive experience handling complex commercial liability and automobile claims
• Experience managing litigated claims preferred

Knowledge & Skills

• Strong understanding of commercial liability and automobile coverage
• Proven investigative, analytical, and negotiation skills
• Experience working with litigation counsel and managing legal budgets
• Excellent written and verbal communication skills
• Strong organizational and time-management abilities
• Proficiency with Microsoft Office and electronic claims management systems
• Ability to work independently, remotely, and collaboratively within a team environment

Travel Requirements

• Valid driver’s license required
• Ability to travel, including occasional overnight trips

Work Environment

This position operates primarily in a professional office environment with occasional travel to meetings, conferences, and client locations. The role may involve prolonged periods of sitting, computer work, and active participation in meetings and presentations.

Compensation & Benefits

• Competitive salary based on experience
• Comprehensive benefits package
• Professional development opportunities
• Collaborative and supportive work environment
• Strong work/life balance

I look forward to connecting with you regarding this opportunity! Please submit a resume to jennifer.thompson@gogpac.com

Jennifer Thompson

Senior Director - Insurance Division

gpac

605-610-3041

Jennifer.Thompson@gogpac.com

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.